At Ultimate Tools we sell premium woodworking tools and machinery to both the hobby and professional markets. Our customers are our friends and their success is our success. As the Inside Sales Representative, you will be responsible for creating social media content, support the sales and executive team, assist customers both in person and by phone/email.
Duties:
- Greet and engage with customers to assist with their needs, recommend tools and parts, answer customer questions, and close the customer sale
- Assist customers with their sales purchases
- Utilize point-of-sale system and computer terminals to check inventory, look-up orders and process transactions including web orders
- As an associate you may be assigned to support a variety of departments
- Create engaging social media posts and content ie; videos for reels
- Maintain store signage and ensure it is up to date with our latest branding
- Be present at and assist in events/tool demonstrations both in store and out of store
Requirements:
- Strong knowledge of woodworking tools and the ability to recommend appropriate tools and accessories
- Comfortable performing demonstrations of a variety of tools
- Ability to interact with the public in a tactful, courteous manner
- Strong written and oral communication skills
- Experience in a customer facing environment
- Organized and able to prioritize and multitask
- Excellent knowledge of social media platforms such as Facebook, Instagram and TikTok
- Analytical skills
- Eagerness to learn and continually improve social media engagement
- Excellent time management skills
- Excellent computer skills with high proficiency in Microsoft Office applications
Working Conditions
- Comfortable lifting products as required (25 – 50lbs); bending, kneeling, standing for extended periods of time
- CSA approved safety shoes (green triangle)
- Utilize computer terminals, and/or phone to check inventory and provide order assistance.
To apply for this role, please email your resume and cover letter to resumes@ultimatetools.ca
